Careers
Customer Support Technician (Engineering)
APiJET, a pioneer in real-time data analytics is transforming commercial aviation! If you share our passion for bringing innovation to aviation, then we’d love to speak with you about employment opportunities at APiJET.
As a Technical Business Analyst, you will be part of the Product Support team and you will be responsible for creating and maintaining world class documentation to be used internally and by customers alike. You will act as a communicator, facilitator and mediator between stakeholders at all levels of the company. You should be wholly committed to the discovery and development of innovative solutions. You should have experience working through ambiguity and be able to translate ideas into professional, clean, clear, and concise documentation.
Key Responsibilities and Expectations
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with DevOps to implement those fixes
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Provide 2nd and 3rd level support
- Liaise with vendors and other IT personnel for problem resolution
Qualifications and Requirements
- A minimum of 5 years’ experience in technical support or related field.
- Exceptional analytical and conceptual thinking skills.
- Advanced technical/troubleshooting skills.
- Familiarity with Atlassian mainly Confluence and JIRA.
- Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
- A track record of following through on commitments. Results driven.
- Mentoring/Coaching skills.
- Time management skills.
Technical Business Analyst (Engineering)
APiJET, a pioneer in real-time data analytics is transforming commercial aviation! If you share our passion for bringing innovation to aviation, then we’d love to speak with you about employment opportunities at APiJET.
As a Technical Business Analyst, you will be part of the Product Support team and you will be responsible for creating and maintaining world class documentation to be used internally and by customers alike. You will act as a communicator, facilitator and mediator between stakeholders at all levels of the company. You should be wholly committed to the discovery and development of innovative solutions. You should have experience working through ambiguity and be able to translate ideas into professional, clean, clear, and concise documentation.
Key Responsibilities
- Create, update and standardize production documentation including but not limited to: Design, requirements, architectural diagrams, process flows, process flow narratives, configuration specifications, etc., under the guidance of the program and product manager.
- Create and update training materials including but not limited: Training guides, user guides, training videos, etc.
- Evaluate business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Lead ongoing reviews of business processes and developing optimization strategies.
- Conduct meetings and presentations to share ideas and findings.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Effectively communicate your insights and plans to cross-functional team members and management.
- Work closely with clients, technicians, and managerial staff.
- Leverage best industry practices for implementing and maintaining knowledge base in Confluence, to be used internally and by customers alike.
- Provide leadership, training, coaching, and guidance to junior staff.
- Ensure solutions meet business needs and requirements.
- Update, implement and maintain procedures.
- Prioritize initiatives based on business needs and requirements.
- Manage competing resources and priorities.
Qualifications and Requirements
A bachelor’s degree in computer science or related field.
A minimum of 5 years’ experience in business analysis or related field.
Exceptional analytical and conceptual thinking skills.
- The ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Advanced technical skills.
- Excellent documentation skills; must have experience in creating both internal documentation (design documents, architectural diagrams, process flows, configuration specifications, etc.) and external customer facing documentation (e.g. training guides, user guides, training videos, etc.).
- Experience with creating and managing documentation in Confluence and SharePoint, including managing user permissions.
- Fundamental analytical and conceptual thinking skills.
- Competency in Microsoft applications including Word, Visio, Excel, PowerPoint and Outlook.
- A track record of following through on commitments.
- Excellent planning, organizational, and time management skills.
- A history of leading and supporting successful projects.
Mobile Application Developer
APiJET, a pioneer in real-time data analytics is transforming commercial aviation! If you share our passion for bringing innovation to aviation, then we’d love to speak with you about employment opportunities at APiJET.
As a Product Support Team Lead you will be responsible for overseeing the daily operations of our customer service and support relationships. You will work closely with the customers in identifying their challenges and participate in engineering projects as the voice of our client community. Other focus areas include facilitating customer onboarding through training programs, development of focused self-service materials, and involvement in deciding the trajectory of growth for our product catalog.
Key Responsibilities:
- Develop Mobile Applications for use on iOS
- Assist with product definition, design, implementation and testing
- Support Vendor/Contractor Team
- Participate in creating/updating technical documentation
Qualifications and Requirements>Required:
- Working experience iOS Application development
- Mobile Application Platform and Tools (Xamarin, XCode)
- C# Programming
Recommended:
- UI Frameworks skills with one or more: Angular, React, Vue
- Object Oriented Programming (Python, C++ or Java)
- Degree or equivalent work experience in Computer
- Science Engineering
System Operations Engineer
Imagine being able to say you were part of the team that transformed commercial aviation! If you share our passion for bringing innovation to aviation then we’d love to speak with you about employment opportunities at APiJET.
As a System Operations Engineer, you will be responsible for overseeing the daily administration of the servers facilitating APiJET development, quality assurance, and production environments. You will work closely with the DevOps Engineering team to design, implement and validate solutions for both client and employee use cases. You will assist in the support and troubleshooting of client environments.
Qualifications/Requirements
- Master’s degree in engineering or related discipline and 1+years internships OR Bachelor’s degrees with 1-3 year industry experience
- Ability to work in both collaborative and independent environments
- Assist Quality Assurance Team in developing, documenting, and executing realistic tests and scenarios to model functional components and detect potential anomalies
- Assist Systems Engineering Team with authoring and management of technical requirements
- Ability to manage time and resources to meet deadlines
- Familiarity with modern programming languages (e.g. Python) and techniques
- Desire to explore and learn new technologies and tools
- Must be detail oriented
- Excellent verbal and written communications
- Ability to work in a small, fast-moving team
Desirable
- 5 years of UNIX/Linux systems administration, especially in high-performance, low-downtime environments
- BS/MS degree in Computer Science, Engineering or a related subject or equivalent experience
- Proven working experience in installing, configuring and troubleshooting UNIX/Linux based environments.
- Experience with supporting systems in a production setting
- Solid experience in the administration and performance tuning of application stacks (e.g. Python WSGI, NginX)
- Solid experience in the administration and performance tuning of infrastructure technologies (e.g.,OpenLDAP, Bind, Yum, ELK)
- Solid public and private cloud experience in AWS.
- Experience with virtualization and containerization (e.g. Virtual Box, Docker)
- Experience with monitoring systems (e.g., Nagios, AWS CloudWatch) • Experience with automation software (e.g., Chef, Ansible)
- Solid scripting skills (e.g., Python, Ruby, shell scripts)
- Solid networking knowledge (TCP/IP, NATs & Proxies, IPTables/FirewallD, DNS & DHCP, Load Balancing)
Automation Test Engineer
APiJET is looking for Automation Test Engineers who have a passion for finding and working out the bugs to deliver fully tested, high quality products. The Automation Test Engineer has responsibility for the testing of APiJET’s aviation applications and platform software within a highly adaptable physical and virtual environment comprised of specialized communication and computing systems.
Qualifications/Requirements
- Expand and solidify test automation frameworks for the APiJET platform and backend services / APIs Ability to work in both collaborative and independent environments
- Leverage your understanding of QA methodologies and best practices to design, build and execute functional and integration test cases
- Assist Systems Engineering Team with authoring and management of technical requirements
- Work closely with software developers to perform all levels of testing, as well as be an integral part of solving complex system level challenges
- Provide written documentation for configuration, setup and installation of all components
- Maintain and update quality assurance and test plans
- Provide debug analysis and troubleshooting
- Support multiple projects through various test environments
Qualifications
- 5+ years of QA/Test Engineering experience
- Solid, hands-on experience with test automation, frameworks and scripting (Python, Vue.js, Performance testing and analysis)
- Functional experience working with various database types (relational, document-oriented, NoSQL, etc.)
- Working knowledge of software systems architecture and test methodologies for diverse APIs, services and applications
- Continuous Integration/Deployment tools experience (Jenkins, Chef, Docker, etc.)
- Experience with Git/GitHub preferable
- Functional experience working in a cloud-based Linux environment
- Basic understanding of Networking Infrastructure and Protocols
- Working knowledge of industry standard concepts, practices, procedures and methodologies (including Agile)
- Prior experience with project management and bug tracking tools (Jira, etc.)
- Prior experience with regulated software development, particularly aerospace development a plus
- Degree in Computer Science, a related field, or equivalent experience
- Evidence of continued certification and educational attainment a plus